Saudi driver on the phone after a car accident in Riyadh
AlloBrain June 2026
AlloBrain × Najm · Executive review
From the first call to
leaving the scene, in minutes.
Days on the field with your team. 8 improvements your operations rated 10 out of 10. Three POCs delivered live. One road to a 7-minute time-to-leave and +90% customer satisfaction.
03
Teams on the ground: command center, IT, field operations
08 / 08
Improvements rated 10/10 by your own operations team
-43 min
End-to-end time saved on every accident
The team on the ground with Najm, Riyadh
On the ground with Najm, Riyadh
On the ground with Najm, Riyadh
On the ground with Najm, Riyadh
On the ground with Najm, Riyadh
On the ground · in motion 02 / 17
On the ground
03 / 17
To understand your operations, we went on the field with your team.
Command center, IT and field operations in Riyadh. Days beside your teams, mapping every step of the accident — from the first call to the moment people leave.
Command center, Riyadh
01
Command center, Riyadh
Three hours beside your agents on the ground
Field, end to end
02
Field, end to end
The accident flow, as it really happens
Process workshops
03
Process workshops
Every step mapped with your teams
Scorecard calibration
04
Scorecard calibration
Your quality grid, with your QA team
Live demos
05
Live demos
Working software, on your own cases
What we found
04 / 17
8 improvements. One target: a 7-minute time-to-leave and +90% customer satisfaction.
We mapped the accident end to end. Quality Monitoring to measure today's performance, then seven improvements to cut the time. Your operations rated all eight 10 out of 10.
Total impact
-43 min
end-to-end on every accident
8 of 8 rated 10/10 by Najm operations
The eight improvements
01
Quality Monitoring
02
Agent Copilot, voice to text
-8 min
03
Smart Photo Capture
-5 min
04
Multilingual AI (incl. Urdu, Filipino)
-3 min
05
Instant P2 onboarding
-10 min
06
GPS auto-link
-4 min
07
Auto report & croquis
-6 min
08
Outbound clearance AI
-7 min
Fix 01 · Quality Monitoring
05 / 17
Delivering high-quality service on RMS is a top priority. Today, it is barely measured.
100%
Of calls scored · vs 1–3% today
Before · manual scorecard
Manual quality scorecard, by hand
Checked by hand on 1 to 3% of calls. Slow, inconsistent, and almost everything that happens on the line is never seen.
After · AlloBrain
AlloBrain Quality Monitoring dashboard, automatic scoring in Arabic
Every call in scope scored on your own quality grid, the same way every time. Native Arabic, end to end.
Fix 02 · Agent Copilot
06 / 17
Less typing, more listening during the call.
-8 min
10 / 10 Ops Rating
Today
Agents type while they listen. Errors creep in, the conversation suffers, every field filled by hand.
Agent Copilot before and after
With AlloBrain
AlloBrain listens, extracts the key fields (ID, plate, P2 phone) and pre-fills the form. The agent confirms in one click — still in control.
Fix 03 · Smart Photo Capture
07 / 17
The right photo, the first time.
-5 min
10 / 10 Ops Rating
Today
Agents wait minutes for a usable photo: blurry, wrong angle, re-uploaded again and again.
Smart Photo Capture before and after
With AlloBrain
Real-time guidance checks angle and sharpness on the phone, before the photo is sent. First photo, right photo.
Fix 04 · Multilingual AI
08 / 17
Handling foreign languages is a challenge. We can solve it.
-3 min
10 / 10 Ops Rating
Today
A handful of agents per shift cover non-Arabic callers. When none is free, Urdu or Filipino calls stall.
Multilingual AI before and after
With AlloBrain
AI translates live, or calls the party back in their own language and returns the data structured. 182+ languages, no extra headcount.
Fix 05 · Instant P2 Onboarding
09 / 17
The second party reports in parallel, not in line.
-10 min
10 / 10 Ops Rating
Today
The second party waits while the first finishes the whole report. The single biggest delay on the scene.
Instant P2 onboarding before and after
With AlloBrain
The moment P1 enters P2's number, AI sends a link and P2 files their own report in parallel. If they refuse the number, they call a Najm line and it is captured automatically.
Fix 06 · GPS Auto-Link
10 / 17
The exact location, captured automatically.
-4 min
10 / 10 Ops Rating
Today
Location is often blocked on the device, so agents type GPS coordinates by hand. Wrong location, wrong dispatch, slower settlement.
GPS auto-link before and after
With AlloBrain
The exact position is captured at report creation and pushed straight to your database. It also appears live on the command center map.
Fix 07 · Auto Report & Croquis
11 / 17
Not only the croquis — the accident summary report too.
-6 min
10 / 10 Ops Rating
Today
Croquis drawn by hand from 10 to 15 known patterns. Report written from scratch each time. Your command center manager put it plainly: "It makes no sense to keep this manual."
Auto report and croquis before and after
With AlloBrain
AI picks the right croquis from your known patterns and writes the accident summary report from the collected data. The agent validates in one click, consistent every time.
Fix 08 · Outbound Clearance AI
12 / 17
Both parties cleared at once, hands-free.
-7 min
10 / 10 Ops Rating
Today
Agents call both parties one after the other to confirm clearance. Missed calls, callbacks, cases left open too long.
Outbound clearance AI before and after
With AlloBrain
Once the data is validated, AI calls both parties at the same time, confirms the details and collects clearance. The case closes itself.
From insight to proof
13 / 17
Three improvements, proved live on your data.
Three POCs delivered. We start with the fastest path to value — quality.
POC 01 · AlloIntelligence
Fast to deploy
Quality Monitoring
Score every call on your own quality grid. Native Arabic, end to end.
AlloIntelligence QM dashboard
POC 02 · AlloBot
AI Accident Report
AI handles intake end to end — both parties, in any language.
AI agent qualifying a caller on the phone
POC 03 · AlloBot
Auto Croquis & Report
Auto croquis and accident summary, generated from the data. One click to validate.
Auto croquis on the Najm tool
POC 01 · Quality Monitoring
14 / 17
Measurable quality, on every call.
What we proved
01
100 of your real calls, analyzed and scored.
02
Your own quality grid, recalibrated with your QA team.
03
Every call in scope scored the same way, instead of the 1 to 3% reviewed by hand today.
04
Native Arabic, end to end.
Demo
AlloIntelligence QM, conversation analysis in Arabic
POC 02 · AI Accident Report
15 / 17
AI takes the report, end to end.
What we proved
01
End to end intake: party 1 and party 2, not just one side.
02
Multilingual by default, including Urdu and Filipino, with no extra headcount.
03
Structured data pushed straight into your systems.
04
The first real step toward a 7-minute time-to-leave.
Demo
POC 03 · Auto Croquis & Report
16 / 17
Auto croquis and accident summary, from data to validated report.
Demo · 01
Demo · 02
Our recommendation
17 / 17
One road. Two destinations.
One long-term partnership, not three tools bought separately. Every step on the road takes Najm closer to a 7-minute time-to-leave and +90% customer satisfaction.
Step 01 · June 2026
Quality Monitoring
Measure what good looks like, on every call. Native Arabic, 100% scored.
Step 02 · September 2026
Auto Accident Report
AI takes the report end to end, P1 and P2, in any language.
Step 03 · November 2026
Agent Workspace
→ Auto croquis
→ Auto accident summary
01 02 03 TODAY DESTINATIONS →
Goal 01
7 min
Time to leave the scene
Down from today, on every accident — call to clearance.
Goal 02
+90%
Customer satisfaction
Less waiting, fewer errors — a better moment for every party.